Effective Date: December 5, 2024

Thank you for shopping at Arun Optical! We want you to be completely satisfied with your purchase. If you are not satisfied with your order, our Refund and Returns Policy ensures a hassle-free process. Please read the following terms to understand how returns and refunds are handled on our website, https://arunoptical.com.

1. Return Eligibility

We offer a 3-day return window for all products purchased from Arun Optical. To be eligible for a return, the following conditions must be met:

  • The product must be unused, in its original condition, and in the original packaging.
  • You must provide a valid proof of purchase (order number or receipt).
  • Products must not be marked as “final sale” or “non-returnable” in the product description.

2. Non-Returnable Items

Certain items are not eligible for return due to hygiene or safety reasons, including but not limited to:

  • Contact lenses (once opened)
  • Custom-made or personalized products
  • Gift cards or certificates

Please carefully review the product description for specific return restrictions before making a purchase.

3. Return Process

To initiate a return, please follow these simple steps:

  1. Contact Us: Reach out to our customer service team via email at returns@arunoptical.com with your order number and the reason for the return.
  2. Return Authorization: Our team will provide you with a Return Authorization (RA) number and further instructions.
  3. Ship the Item Back: Package the item securely and include the RA number on the return label. You are responsible for the cost of return shipping unless the product was defective or damaged.
  4. Inspection and Processing: Once we receive your returned item, it will be inspected. If the item meets our return criteria, we will process your refund or exchange.

4. Refunds

If your return is approved, we will process a refund to your original payment method within 5-7 business days. Please note:

  • Shipping costs are non-refundable unless the return is due to a defective or incorrect item.
  • Processing fees (if any) are not refundable.
  • Refunds may take longer to appear on your account depending on your bank or payment provider.

5. Exchanges

If you would like to exchange an item for a different product, please contact our customer service team with your order details. Exchanges are subject to product availability, and any price differences will be handled through a supplemental charge or refund, depending on the exchange.

6. Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately within 7 days of delivery. We will guide you through the return process, and the return shipping costs will be covered by Arun Optical. After inspection, we will offer you:

  • A full refund to your original payment method.
  • A replacement item, if available.

7. Late or Missing Refunds

If you haven’t received your refund within the expected time frame, please check with your bank or payment provider. If the issue persists, feel free to contact us at support@arunoptical.com for assistance.

8. Return Shipping Costs

Unless your return is due to an error on our part (e.g., incorrect or defective products), the customer is responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance for high-value items.

9. How to Contact Us

For any questions, concerns, or assistance with returns, please feel free to reach out to us at:

Arun Optical
Email: returns@arunoptical.com